Sales Associate
Overview of Sector
Individuals in this position interact with customers to understand and service customer needs with specialization leading to maximization of business in a retail environment.
Scope:
Individuals in this position interact with customers by giving specialized service and product demonstrations to maximize business in a retail environment whilst striving for continuous improvements in levels of services rendered.
Module Details:
- To process credit applications for purchases
- To help keep the store secure
- To help maintain healthy and safety
- To demonstrate products to customers
- To help customers choose right products
- To provide specialist support to customers facilitating purchases
- To maximize sales of goods & services
- To provide personalized sales & post-sales service support
- To create a positive image of self & organisation in the customers mind
- To resolve customer concerns
- To organize the delivery of reliable service
- To improve customer relationship
- To monitor and solve service concerns
- To promote continuous improvement in service
- To work effectively in your team
- To work effectively in your organisation