Overview of Sector
The IT-ITES Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Help-desk Coordinator, Customer Support Representative, Process Associate-Voice
Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerized system. They answer inquiries, resolve problems, record complaints and/or receive feedback.
- Make outbound calls to customers
- Manage your work to meet requirements
- Maintain a healthy, safe and secure working environment