Food and Beverage – Steward

Overview of Sector

The Food & Beverage Service Steward is responsible for efficiently and courteously serving food and beverage to guests of hotel, restaurant, canteens and banquet functions.

Scope:

The individual at work greets and seats the guests;takes down their orders; serves them with tableware, food, beverages, andaccompaniments; finally clears the used dishes and settles the customer’saccounts as per the company’s policy.

Module Details:

• Plan for serving food and beverages
• Greet customer, take orders and serve
• Clean tables and counters
• Deal with customer payment
• Resolve customer service issues
• Communicate with customer and colleagues
• Maintain customer-centric service orientation
• Maintain standard of etiquette and hospitableconduct
• Follow gender and age sensitive service practices
• Maintain IPR of organisation and customers
• Maintain health and hygiene
• Maintain safety at workplace